| Order changes, cancellation (Section II Clause 6 General Terms and Conditions | ||
| Return of stock goods in original packaging | SALES PRICE | 10 % |
| Handling fee for returns per consignment | UK | 20 % |
| plus VAT in each case | currently | 19 % |
| Return shipment / return freight at the expense and risk of the customer | ||
| Prices, minimum order value, ancillary costs (Section II Clause 9 General Terms and Conditions) | ||
| Minimum quantity surcharge under 125 € | Flat rate | 13 € |
| UPS domestic parcel delivery | ||
| Parcel delivery (UPS Standard) | up to 3 kg | 6 € |
up to 9 kg | 11 € | |
up to 19 kg | 22 € | |
up to 29 kg | 32 € | |
up to 39 kg | 43 € | |
up to 49 kg | 55 € | |
| Express Saver parcel deliveries on request | ||
| If the maximum dimensions and weights of a parcel delivery are exceeded, freight costs will be charged depending on the place of dispatch and delivery. | ||
| For parcel deliveries for export, freight costs will be charged depending on the place of dispatch and delivery. | ||
| For UPS and forwarding deliveries to a different delivery address, freight costs are always charged. | ||
| Processing fee for rewriting invoices, reminders, interest on arrears (Section II Clause 10 (8) General Terms and Conditions) | ||
| Reminder costs per reminder letter (excluding delivery costs) | Flat rate | 5,00 € |
| Reminder costs per reminder letter (registered letter/return receipt) | Flat rate | 15,00€ |
| The above conditions apply to all contracts concluded from 01.06.2024. | ||
| Dortmund, June 2024 The management of Novoferm tormatic GmbH | ||
